Ritz Camera is bankrupt: Ritz Camera Centers Win Approval of $85 Million Loan
I used to frequent Ritz camera quite often to develop photos and buy junk for my camera, but I stopped due to lame service.
One time I brought in a memory card with 10 photos to develop. This lady in front of me had submitted about 500 photos for development through the developer kiosk. Because of this, the Ritz employee told me my wait time would be about 2 hours. Two hours!? I had 10 bloody photos to print! That should take no more than 5 minutes! I asked, “Is there any way to reprioritize the print jobs so that mine comes out first?” Obviously the lady submitted 500 photos and would be prepared for a long wait. What’s 5 extra minutes to her? Nope. Once the print job is in the queue, it cannot be adjusted… even by the operators of the store.
Also, they never have the lenses I want, when I want them. Last time I went to Ritz at the Santa Anita mall to buy an f/1.4. They didn’t have it but told me that they could get it sent to the store in about a week. A week? I’m not that patient. I ended up driving to Samy’s (yes Ritz owns Samy’s) in a neighboring city to get the lens. Ritz got my business. This time.
On another occasion I sent in a 1:3 landscape file to be printed through their new spangled poster printing service. A black and white landscape seemed like an easy enough job –I decided Ritz could probably do it. I drove to the Ritz store for pick-up. I looked at the print and found ugly, yellow streak marks stretching vertically down the landscape. I asked them to print it again (they did so gladly, upon seeing the defect. I give them credit for that). The second print had the same flaw, but in a different location. They told me to give them 30 minutes to fix the machine and reprint. Finally, on the third try, they got it right. As a customer I was pretty happy. I got one good copy and two almost-acceptable free copies of my photo. The whole process, however, probably lost Ritz money. They had to print my job three times, and the bottleneck slowed down other store operations.
I sent a photo to Ritz to be printed and shipped to my dorm. The photo had text on the lower right corner. Upon receiving the photo 2 weeks after submitting it (their ‘standard’ printing and shipping option is slower than a dead snail), I inspected the photo and saw that a good chunk of text had been cut off! I called it in, and the customer service rep told me, “It’s well known that our machines may cut off an eighth of an inch around the border of your photos. I can have it reprinted for you with a white border, if you like.” I told her to forget it.
Ritz does have good customer service. They offered to reprint my failed jobs, which is probably why I continued to do business with them. But I would have given them more business if they had gotten the jobs right the first time. Instead of turning to Ritz, I turned to Flickr QOOP or other Flickr-based companies to do jobs. And Ritz would’ve saved a lot of money if they didn’t need to reprint my jobs over and over.
Ritz, I’m sorry you’re going bankrupt. But you had it coming.

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